NEONWORKS · Warranty Policy
Our Warranty Commitment
Every NEONWORKS piece is covered by a formal warranty from the day it arrives. The promise comes from our absolute control of the supply chain and craft — from first principles to the finished object.
Coverage
What is covered
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Coverage Period
All pieces carry a 1-year warranty from the delivery date. The warranty covers failures caused by material or manufacturing defects.
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Nixie Tubes
Tube failures caused by manufacturing defects are replaced free of charge within the warranty period. Natural aging of a tube counts as normal wear and is excluded, but individual tubes can be replaced at cost.
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Battery and Power
Failures of the internal lithium battery not caused by the user are replaced free of charge within the original warranty period. Desk clocks run on external power, so there is no battery warranty.
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Exclusions
Water damage, drops, unauthorized disassembly, or damage outside normal use is billable. Contact us for a diagnosis and quote.
Process
How to file a claim
- 01
Open a Ticket
Describe the issue via /contact and include your order number plus photos or video. We reply within one business day.
- 02
Remote Diagnosis
Our engineers first attempt a remote diagnosis — a firmware update or parameter adjustment often resolves the issue.
- 03
Return Shipping
If a return is needed, covered shipments use a prepaid label we provide. Please use the original packaging or packaging of equivalent strength.
- 04
Repair and Storage
We return the piece within seven business days of repair completion. Warranty records are stored permanently with the order and remain valid across regions — no re-verification needed.
Need warranty service?
Open a Ticket
Our engineering team replies within one business day and arranges the best path forward.