Cookie Policy

This Cookie Policy explains how NEONWORKS ("we", "us", or "our") uses cookies and similar local-storage technologies (collectively, "cookies") when you visit our website (the "Site"). It should be read together with our Privacy Policy, which describes how we handle personal data more generally.

By using the Site, you consent to the use of cookies as described in this Policy, unless you have adjusted your browser or device settings to refuse them. You can withdraw or change your consent at any time (see Section 7).

Cookies are small text files that a website asks your browser to store on your device. They allow the website to remember your actions and preferences (such as login, language, and cart contents) over time, so you don't have to re-enter them on every visit.

Cookies set by the Site are called "first-party cookies". Cookies set by other companies (for example, our analytics provider or payment processor) are called "third-party cookies". Both kinds may be used on the Site.

We group cookies into three categories. Strictly necessary cookies are always active because the Site cannot function without them. Preference and analytics cookies are only set with your consent.

These cookies are required for the Site to work. They handle core functionality such as keeping you logged in, remembering items in your cart, processing checkout, and protecting against fraud and abuse. Because they are essential, they do not require your consent under most privacy laws.

• Session cookies: identify your browser session so the server can keep state (login, cart, checkout).
• Authentication cookies: remember that you are signed in so you do not have to log in on every page.
• CSRF tokens: prevent cross-site request forgery attacks.
• Load-balancing cookies: route your request to the same backend server during a session.

These cookies remember choices you make to give you a more personalised experience. They are set only after you have given consent (or, where applicable law allows, after you have been given the opportunity to refuse).

• Language preference: remembers your selected UI language (Chinese, English, Japanese, Korean, German, French, or Russian).
• Currency preference: remembers your preferred display currency.
• Recently viewed products: remembers the products you have looked at so we can show them again on the home page.

These cookies help us understand how visitors use the Site so we can improve the experience. They are set only with your consent, and the data collected is aggregate and pseudonymous where the provider supports it.

• Page-view tracking: counts how many times each page is viewed.
• Referrer tracking: tells us which external sites are sending traffic to us.
• Performance metrics: measures page-load time and front-end errors.

You can control cookies in several ways:

• Cookie banner: the first time you visit the Site, a banner lets you accept or reject non-essential cookies.
• Browser settings: every modern browser lets you block or delete cookies. Blocking strictly necessary cookies will break parts of the Site.
• Device-level controls: mobile OS settings and privacy tools can also block cookies.
• Do-Not-Track / Global Privacy Control: where supported by your browser, we honour these signals.

If you delete cookies, you may be signed out of your account and your preferences will be reset until the next time you set them.

We may update this Cookie Policy from time to time. The "Last updated" date at the top of this page reflects when the current version came into effect. Material changes will be announced on the Site.

Your continued use of the Site after a change constitutes acceptance of the updated Cookie Policy. If you do not agree to a change, please adjust your cookie settings or stop using the Site.