NEONWORKS · After-Sale Service
With You at Every Step
From pre-purchase questions to years of use, the NEONWORKS team supports the entire lifetime of the piece. This is not a commercial promise — it is a promise to the work itself.
Service Structure
Four Service Categories
Service
Warranty and Repair
All pieces carry a 1-year warranty. Material and manufacturing defects are covered. Tubes can be replaced individually at cost.
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Service
Use and Care Consultation
How to extend the life of Nixie tubes, clean the case, pack for shipping — our engineering team is available anytime.
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Service
Order and Archive
Invoice re-issuance, order lookup, product provenance archive, cross-region warranty recognition — order records are kept permanently.
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How to Reach Us
Contact Channels
We reply within one business day on weekdays. For urgent matters, prefix the subject with [URGENT].
Support Email
Customerservice@hineonworks.com
Response Time
Within 1 business day
Service Hours
Mon–Fri 09:00–18:00 (UTC+8)
Related
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